Providing exceptional security services is our hallmark. We have long mastered the secret of providing exceptional service by closely examining our past experiences, understanding industry best practices, and seeking continuous client feedback. As a result, we have identified 4(four) climacteric ingredients to providing exceptional service:
- Continuous improvement using a documented quality control plan
- Competent team across the board
- Upskill in-house resources and retention of highly skilled personnel
- Full commitment to customer satisfaction
Our officers receive classroom and field training prior to assignment at any account. Permanently assigned officers receive additional site specific training to understand your requirements and expectations. Refresher training is provided to all officers yearly. Based on our comprehensive training curriculum our officers are well suited to handle many roles at our clients' sites.
As a family owned national provider of security guards, we understand that our local management teams are the foundation for providing excellent customer service. Although the local management teams are responsible for ensuring high quality service through regular client contact and initiation of any necessary corrective actions, the corporate management team is readily available to assist in solving any challenges. Our corporate staff is always available for our local managers, as well as our clients.
Compliance
We are fully compliant with all mandatory regulatory authorities.